Refund Policy
Last updated: September 18, 2026
At PumpkinDP, we want customers to know exactly what to expect when purchasing a digital product. Because digital products are delivered electronically, sales are generally final once the product has been delivered or accessed, except for the eligible issues described below.
30-Day Money-Back Guarantee
Eligible purchases are covered for 30 days from the purchase date. A refund may be approved if the digital product is invalid or unusable as delivered, was already used before delivery, is materially different from what was ordered, or was not delivered after a successful payment.
When a Refund Is Not Available
A refund is generally not available for a change of mind, ordering the wrong product, device incompatibility where the published requirements were not met, or an issue that has not first been reported to our support team so we have a reasonable opportunity to help.
How to Request Help or a Refund
Contact support@pumpkindp.com within 30 days of purchase. Include your order number, the product purchased, a description of the issue, and a screenshot of any error when relevant. We aim to review support and refund requests within 24 hours.
Refund Process
If a refund is approved, it will be sent back to the original payment method. Processing times can vary by payment provider and bank. You will receive confirmation when the refund has been initiated.
Replacement & Support
For eligible technical or delivery issues, we may first offer troubleshooting, corrected delivery, or a replacement where appropriate. If the issue cannot be resolved and qualifies under this policy, a refund may be issued.
Contact
Email: support@pumpkindp.com
Website: pumpkindp.com