Last updated: October 10, 2026
This Privacy Policy explains how PumpkinDP (“we”, “us”) collects, uses and protects your personal information when you visit pumpkindp.com or buy from our store. If you have any questions, contact us at support@pumpkindp.com.
1. Information we collect
- Order information: your name, email address, billing country and address, and the products you buy.
- Payment information: payments are processed by Stripe (including Apple Pay and Google Pay). We do not see or store your full card number.
- Messages: anything you send us through our contact form, email or live chat.
- Usage information: your IP address, browser and device type, pages visited, and how you use our site, collected through cookies and similar technologies.
2. How we use your information
- To process your order and deliver your digital product by email.
- To provide customer support and handle refund requests.
- To prevent fraud and keep our site secure.
- To measure and improve our website and advertising.
- To meet legal, tax and accounting obligations.
3. Services we share information with
We only share the information each provider needs to perform its service:
- Stripe: payment processing.
- Meta (Facebook/Instagram) Pixel: measures visits, add-to-cart and purchase events from our ads, and helps show our ads to relevant people.
- Microsoft Clarity: anonymous usage analytics, including heatmaps and session recordings, to improve the site.
- Tidio: live chat support.
- Our email provider: sending order confirmations and delivery emails.
- Our hosting provider: storing our website and order data.
We do not sell your personal information. We may also disclose information if required by law.
4. Cookies
We use cookies that are needed for the store to work (such as your cart and checkout), and cookies for analytics and advertising (Meta Pixel and Microsoft Clarity). You can block or delete cookies in your browser settings. Blocking essential cookies may stop the cart and checkout from working.
5. How long we keep your information
We keep order records for as long as needed for support, refunds and our legal and tax obligations. Other information is kept only as long as it is useful for the purposes above.
6. Your rights
Depending on where you live (for example the UK, the EU, or US states such as California), you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or limit some uses, including advertising. To make a request, email support@pumpkindp.com. We will respond within the time required by law.
7. Security
Our site uses HTTPS encryption, and payments are handled by Stripe’s secure systems. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your information.
8. Children
Our store is not intended for children under 16, and we do not knowingly collect their personal information.
9. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.
10. Contact
For any privacy question or request, email support@pumpkindp.com.